POLICIES & WARRANTIES

Returns, cancellations, & warranties

RETURN POLICY

You may return or exchange an unused item in new condition within 30 days of delivery.

All items must include original packaging.

Items that are used or damaged may be denied a refund or exchange.

How to Return an Item

Please use the Online Returns/Exchange Form to generate and print your return authorization.

Return Exceptions

All Final Sale items cannot be returned. 

Items returned incomplete or without the original packaging may be denied a refund or exchange. 

Exchanges

CONUS 48 customers will be responsible for return shipping only for most items. Oversize items and items shipping freight will be subject to a return shipping cost.

All customers outside the CONUS 48 will be responsible for shipping both ways.

Return Process Exceptions

Please allow up to 3-5 business days for your return or exchange to be processed.

In most cases, your refund will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item Contact Us.

Return Address

Bionik Enterprises LLC

5509 Louetta Rd, Suite C

Spring, TX  77379


CANCELLATION POLICY

You may cancel an order at any time prior to the order entering the “Processing” stage.

Once it has entered Processing the order may not be canceled.

You can track the process of your order in the “Order History” tab of your account page and through the Bionik system

The entire order must be canceled, you can not cancel specific items.

If you still want certain items in the canceled order, you'll have to purchase the items again in a new order.

To cancel an order: Please submit an inquiry.

If your order is eligible to be canceled Bionik will send you an email confirmation of the cancellation. You may also confirm that your order has been canceled in the “Order History” tab of your account page.

If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.

GENERAL WARRANTY

Warranties on products not manufactured by Bionik Fitness will be observed in accordance with the manufacturer's warranty. Additional warranty information can be found on the product page of the website.

Bionik Fitness warrants to the original user that the Bionik product will be free in material workmanship or defects for a period as specified below from the date of purchase unless otherwise noted on the product.

FOR ALL WARRANTIES * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage, or handling by the user. Any specific issues regarding a Bionik product with which a customer is not satisfied will be reviewed on a case-by-case basis.