Return Policy

Frog Fitness Money Back Guarantee

Your satisfaction is guaranteed. If you’re not 100% satisfied with your purchase, simply contact our Customer Service department at (844)-837-6443 within ninety days of delivery to initiate a return. Refund is less all shipping and handling.

Returns

This policy applies to products purchased direct from Frog Fitness, Inc.
Frog Fitness, Inc. accepts returns of merchandise only under the following conditions:

  • You must initiate a return before shipping the product to us.
  • The merchandise must be returned within the Satisfaction Period specified.
  • Products returned without proper initiation will not be refunded or credited and will be discarded.
  • Your return must be received no later than two (2) weeks after return has been initiated with customer service.
  • Products MUST be returned undamaged in original packaging.
  • Products MUST be in original condition with all accessories, materials and parts included.
  • Refunds do not include shipping and handling or assembly fees.

Unauthorized Returns

Frog Fitness, Inc. defines an unauthorized return as any merchandise returned to our facilities without initiating the return through our customer service department. Failure to return within two weeks of initiating the return, will cause Frog Fitness, Inc. to consider a return unauthorized. Any merchandise returned without contacting customer service will not be subject to a refund or credit and Frog Fitness, Inc. will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

Order Cancellation Policy

Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to cancel your order by calling us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.
If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.